Privacy policy

Last updated: May 26, 2026

This Privacy Policy describes how DHANH, available at dhanh.com, collects, uses, stores, shares, and protects your personal information when you visit our website, create an account, place an order, contact us, or otherwise use our services.

DHANH is a brand/website operated by:

Legal Name: SUBIN CHEERAMBATH VIJAYAN
Constitution of Business: Proprietorship
Trade Name: Miles Technologies
GSTIN: 06AHFPV7220B1ZL
Website: dhanh.com
Principal Place of Business: First Floor, House No. 971, Sector 29, Faridabad, Haryana 121008, India

In this Privacy Policy, “DHANH”, “we”, “us”, and “our” refer to the business operating dhanh.com. “You” and “your” refer to customers, website visitors, and any individual whose personal information we collect or process.

By accessing or using our website or services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

1. INFORMATION WE COLLECT

We collect personal information depending on how you interact with our website and services.

A. Information you provide directly

We may collect the following information when you place an order, create an account, subscribe to updates, contact us, or use our services:

- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Payment status and transaction confirmation details
- Account login details, if you create an account
- Customer support messages, complaints, returns, refund requests, or other communications
- GST or business details, if you request a business invoice

B. Payment information

Payments on our website may be processed through Shopify and/or third-party payment gateways. We do not intentionally store your full card number, UPI PIN, bank password, or other sensitive payment credentials. We may receive limited payment-related information such as payment status, transaction ID, order value, payment method type, and confirmation details required to process your order.

C. Information collected automatically

When you visit dhanh.com, certain information may be collected automatically through cookies, pixels, tags, log files, and similar technologies, including:

- IP address
- Device type
- Browser type and version
- Operating system
- Pages viewed
- Products viewed
- Referring website or source
- Date and time of visit
- Cart activity
- Interaction with our website, ads, emails, or features

D. Information from third parties

We may receive information from third-party service providers used to operate our store, including:

- Shopify, our e-commerce platform
- Payment gateways and payment processors
- Courier, logistics, and delivery partners
- Marketing, advertising, and analytics providers
- Email, SMS, WhatsApp, or customer communication tools
- Fraud prevention and security service providers
- Social media or advertising platforms, where applicable

2. HOW WE USE YOUR INFORMATION

We use your personal information for lawful business purposes, including:

A. To provide and manage our services

- To process, confirm, and fulfil your orders
- To accept and verify payments
- To ship and deliver products
- To send order confirmations, invoices, delivery updates, and service messages
- To manage your account, cart, wishlist, or saved preferences
- To process returns, exchanges, cancellations, and refunds
- To provide customer support

B. To communicate with you

- To respond to your questions, requests, complaints, or feedback
- To send important updates about your order or our services
- To contact you regarding account, payment, delivery, or security issues

C. For marketing and promotions

With your consent where required, we may use your contact details to send promotional messages, offers, newsletters, product updates, or marketing communications by email, SMS, WhatsApp, phone, or other channels.

You may opt out of marketing communications at any time by using the unsubscribe option, replying with opt-out instructions where available, or contacting us.

D. To improve our website and services

- To understand how customers use our website
- To improve website performance, layout, products, and customer experience
- To personalize content, recommendations, and offers
- To test, maintain, and improve website functionality

E. For security and fraud prevention

- To detect, prevent, and investigate fraud, spam, abuse, unauthorized access, or illegal activities
- To protect our website, customers, business, and service providers
- To verify identity where necessary

F. For legal, tax, and compliance purposes

- To comply with GST, accounting, tax, legal, regulatory, and business record requirements
- To respond to lawful requests from government authorities, courts, regulators, or law enforcement
- To enforce our terms, policies, and legal rights

3. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate our website, improve user experience, analyze traffic, remember preferences, understand customer behaviour, and support advertising or marketing activities.

Cookies may be used for purposes such as:

- Keeping items in your cart
- Remembering preferences
- Website security
- Checkout and payment functionality
- Analytics and performance measurement
- Advertising and retargeting, where applicable

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features, including cart, checkout, login, and personalization features.

Because our store is powered by Shopify, Shopify and its related services may also use cookies and similar technologies. For more information, you may review Shopify’s Cookie Policy at:
https://www.shopify.com/legal/cookies

4. HOW WE SHARE YOUR INFORMATION

We do not sell your sensitive personal information. We may share your personal information only where necessary for business, service, legal, or compliance purposes.

We may share information with:

A. Service providers

We may share information with trusted service providers who help us operate our business, including:

- Shopify
- Payment gateways and payment processors
- Banks and financial service providers
- Courier, shipping, logistics, and delivery partners
- Warehousing or fulfilment providers
- IT, hosting, security, and cloud service providers
- Email, SMS, WhatsApp, and customer support providers
- Marketing, advertising, and analytics partners
- Accountants, auditors, legal advisors, and professional consultants

B. Legal and regulatory authorities

We may disclose personal information if required by law, regulation, legal process, court order, government request, tax authority, law enforcement agency, or to protect our legal rights.

C. Business transfers

If our business is merged, sold, reorganized, transferred, or involved in a similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

5. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, apps, payment pages, social media platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

When you leave our website or interact with a third-party service, their own privacy policy and terms may apply.

6. DATA RETENTION

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, fraud prevention, legal compliance, tax, accounting, dispute resolution, and business record purposes.

We may retain certain order, invoice, transaction, tax, and communication records for longer periods where required by applicable law.

When information is no longer required, we will delete, anonymize, or securely store it in accordance with applicable legal and business requirements.

7. SECURITY OF YOUR INFORMATION

We use reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission, electronic storage, or online payment processing is completely secure. We cannot guarantee absolute security of your personal information.

You are responsible for maintaining the confidentiality of your account login details, password, and devices used to access our website.

8. YOUR RIGHTS

Depending on applicable law, you may have rights regarding your personal information, including the right to:

- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request updating of your personal information
- Request deletion or erasure of your personal information, subject to legal retention requirements
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Request information about how your personal information is used or shared
- Raise a grievance or complaint regarding our handling of your personal information
- Nominate another person to exercise your data rights where applicable under law

To exercise your rights, please contact us using the details provided in the “Contact Us” section below.

We may need to verify your identity before processing your request. Some requests may be refused or limited where retention or processing is required for legal, tax, security, fraud prevention, dispute resolution, or other lawful purposes.

9. CHILDREN’S PRIVACY

Our website and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you believe that a child has provided us with personal information without required consent, please contact us and we will take appropriate steps as required by law.

We do not knowingly conduct targeted advertising directed at children.

10. INTERNATIONAL DATA PROCESSING

Our website is powered by Shopify and may use third-party service providers located in India or other countries. Your personal information may be processed, stored, or transferred outside your state, province, or country, including outside India, where our service providers operate.

Where required, we will take reasonable steps to ensure that such transfers comply with applicable data protection laws.

11. DATA BREACHES

If we become aware of a personal data breach that affects your personal information, we will take appropriate steps to investigate, reduce harm, and notify affected individuals and/or relevant authorities where required by applicable law.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time for operational, legal, regulatory, technical, or business reasons.

Any updates will be posted on this page with a revised “Last updated” date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

13. CONTACT US

If you have questions about this Privacy Policy, want to exercise your privacy rights, or wish to raise a complaint, you may contact us at:

DHANH
Operated by: SUBIN CHEERAMBATH VIJAYAN
Trade Name: Miles Technologies
GSTIN: 06AHFPV7220B1ZL
Email: support@dhanh.com
Address: First Floor, House No. 971, Sector 29, Faridabad, Haryana 121008, India

For privacy-related requests or complaints, please mention “Privacy Request” in the subject line of your email.